The Claims Adjustment Process

Claims AdjustmentA claims adjuster, a person professionally trained to assess the damage to your property, may visit your home before you’re asked to complete any forms. The more information you have about your damaged home and belongings, the sooner your claim will be settled. Your adjuster generally will come prepared to do a thorough and complete evaluation of the damage to your home. If the adjuster is unable to complete a thorough inspection due to time constraints he/she may be forced to “scope the loss.” This is a brief inspection of the damage with a second visit necessary to complete the inspection. The “scope of loss” should include the following:

  • Degree of damage
  • Quality of the materials and workmanship
  • Measurements needed to calculate quantities

We can assist you in the adjustment process and your interaction with the Claims Adjuster. Contact your Account Manager at any time for additional information.

Providing Personal Service in Massachusetts and Rhode Island since 1960